Reports to: Logistics Coordinator / DRS Manager

BCRS is an important environmental initiative which reduces waste to landfill and improves rates of recycling and re-use, making producers and consumers jointly responsible for the recycling of beverage container waste, towards a higher national effort in recycling and litter reduction.

We are seeking an RVM Monitoring Agent to join our team. The primary role of the RVM Monitoring agent is to assist the Logistics Coordinator / DRS Manager in monitoring the performance of all variables across the Supply Chain and making sure that the performance is at the best possible levels in terms of RVM uptime, waste being collected on time and also ascertain that any RVMs not in operable state are attended to in the least possible lead time to ascertain minimum disruption. 

Responsibilities

• RVM Monitoring and driving uptime at all times
• Monitoring RVM portal and error tracking
• Monitoring waste collector data tracking of vehicles
• Ensuring contract requirements for maintenance and waste collector related to RVMs are being met
• Escalation and follow-ups to maintenance contractor and waste collector for any technical or logistiscs related issues ensuring resolution in a timely manner and minimising consumer impact
• Ensure cleanliness of RVM, including their immediate surroundings, and neat display of branding and signage is always maintained
• Supporting individual retailers to successfully resolve first-likne maintenance problems with machines in their establishment
• Ensure all errors and related issues are logged timely and accurately, using the appropriate software
• Tracking SLA performance for two main contractors and issuing perfomance warnings accordingly
• Ability to meet call-handling performance under pressure
• Making daily plans for the location which they need to be for any offsite visits/audits
• Monitoring of RVMs CCTV cameras
• Orders for replenishment of consumables
• Attend weekly meetings as required relating to RVM operations.

Requirements

• Experience of working in a Customer Service/Help Desk environment;
• Excellent communication (written and verbal) skill in both English and Maltese;
• Good IT skills, including use of Microsoft Office Suite;
• Demonstrated ability to exercise judgement and initiative, work independently within established boundaries, and manage competing demands to meet required deadlines whilst working as part of a wider team;
• Attention to detail;
• Capable of communicating with all stakeholders involved in the chain via phone and email;
• Demonstrated ability to maintain integrity and confidentiality;
• Demonstrated track record and a commitment to quality in the work done;
• An ability to think creatively, and to advance innovative ideas. 

This job description is intended to provide a general overview of the position. It is not an exhaustive list of responsibilities, qualifications, or physical requirements.

Why Join BCRS Malta? 

• Be part of the green revolution: Contribute to Malta’s only DRS, making a real difference in reducing waste and promoting environmental sustainability. 
• Career growth: Opportunities to grow within a dynamic, forward-thinking organization that values your professional development. 
• Impactful work: Support a team that is at the forefront of Malta’s recycling initiatives and circular economy. 

Join us in shaping a greener future for Malta and be part of a passionate, dedicated team at BCRS  Malta!

BCRS Malta Ltd. is an equal opportunity employer. We cherish diversity and are committed to creating an inclusive environment for all of our employees.